TripSpot
      Back to Home

Travel Guides
General Guides
Destination Guides
City Guides (169)
State Guides (50)
Country Guides (103)
International
Business Travel
Specialty Travel
Traveler Reviews
Podcasts

Bargains
Deal Finders
Best Fares
Travel Auctions
Cruise Bargains
Hotel Bargains
Last-Minute Bargains

Getting There
U.S. Airlines
Int'l Airlines
Airports
Frequent Flyer
Rental Cars
Road Trips
Road Warnings
Rail & Subway
Buses & Shuttles
Cruises
Packing Tips

Where to Stay
Hotels
Bed & Breakfasts
Resorts
Vacation Rentals
Camping
Hostels
Spas

What to Do
Sports/Recreation
Arts/History
Outdoors
Dining
Internet Access

Travel Library
Maps
Languages
Weather
Online Communities
Photo Galleries
Travel Headlines
Travel Magazines
Travel Sections

Professional
Travel Agents

TripSpot
About TripSpot

Back to Home Page




 
s
s
s
Search TripSpot or Google |   Great Must-See sites   |   Read Articles and Lists | Find answers | City Guides  
s



Airline Quality Rankings

Virgin America was rated the top airline in the 2013 Airline Quality Rating report. The rating has been conducted annually since 1991 as a joint research project funded as part of faculty research activities at Purdue University and Wichita State University.

Of the four performance areas tracked (on-time performance, baggage handling, involuntary denied boardings and consumer complaints), declines were seen in two areas over the calendar year of 2012: involuntary denied boardings and consumer complaints. The AQR ranked the 14 major airlines as follows:

  1. Virgin America
  2. JetBlue
  3. AirTran
  4. Delta
  5. Hawaiian
  6. Alaska
  7. Frontier
  8. Southwest
  9. US Airways
  10. American
  11. American Eagle
  12. SkyWest
  13. Express Jet
  14. United
The report summarizes month-by-month quality ratings for major domestic U.S. airlines operating during 2012. A major airline, as defined by the U.S. Department of Transportation, is an airline whose operating revenue for a 12-month period is $1 billion or more. AQR scores for 2013 are based on 15 elements in four major areas that focus on airline performance aspects important to air travel consumers, including baggage handling, on-time arrivals, denied boardings and 12 elements of customer service.

Read more about the AQR or browse past reports.



View more articles, lists, questions or destination ideas.




 
Advertisement


More to Explore

TripSpot
Articles
Lists
Questions & Answers
Destination Ideas
City Guides
State Guides

Bargains
Deal Finders
Best Fares
Hotel Bargains
Last-Minute Bargains

Related Spots
GourmetSpot.com
MuseumSpot.com
ShoppingSpot.com

Back to Home Page




s
s
Find more useful resources in popular areas of the StartSpot Network...
s
Today's Headlines
Bestselling Books
Online Museums
State Government
Jobs by State
Click and Give
Genealogy How-To
International News
Recipes
Dictionaries
Libraries
Maps

s

© 1997-2016, StartSpot Mediaworks, Inc.
Advertising Information | Privacy Policy