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Airline Quality Rankings

AirTran Airways was rated the top airline in the 2011 Airline Quality Rating report. The rating has been conducted annually since 1991 as a joint research project funded as part of faculty research activities at Purdue University and Wichita State University.

In 2011, the U.S. airline industry improved in three of the four major elements of the Airline Quality Rating: on-time performance, baggage handling and involuntary denied boardings. The AQR ranked the 16 major airlines as follows:

  1. AirTran
  2. Hawaiian
  3. JetBlue
  4. Alaska
  5. Southwest
  6. US Airways
  7. Delta
  8. Continental
  9. Frontier
  10. SkyWest
  11. American
  12. United
  13. Mesa
  14. Comair
  15. Atlantic Southeast
  16. American Eagle
The report summarizes month-by-month quality ratings for major domestic U.S. airlines operating during 2009. A major airline, as defined by the U.S. Department of Transportation, is an airline whose operating revenue for a 12-month period is $1 billion or more. AQR scores for 2009 are based on 15 elements in four major areas that focus on airline performance aspects important to air travel consumers, including baggage handling, on-time arrivals, denied boardings and 12 elements of customer service.

Read more about the AQR or browse past reports.



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