TripSpot
      Back to Home

Travel Guides
General Guides
Destination Guides
City Guides (48)
State Guides (50)
Country Guides (103)
International
Business Travel
Specialty Travel
Reviews
Podcasts

Bargains
Deal Finders
Best Fares
Travel Auctions
Cruise Bargains
Hotel Bargains
Last-Minute Bargains

Getting There
U.S. Airlines
Int'l Airlines
Airports
Frequent Flyer
Rental Cars
Road Trips
Road Warnings
Rail & Subway
Buses & Shuttles
Cruises
Packing Tips

Where to Stay
Hotels
Bed & Breakfasts
Resorts
Vacation Rentals
Camping
Hostels
Spas

What to Do
Sports/Recreation
Arts/History
Outdoors
Dining
Internet Access

Travel Library
Maps
Languages
Weather
Online Communities
Photo Galleries
Travel Headlines
Travel Magazines
Travel Sections

Professional
Travel Agents

TripSpot
About TripSpot

Back to Home Page




 
s
s
s
Search TripSpot or Google |   Great Must-See sites   |   Read Articles and Lists | Find answers | City Guides  
s



Airline Quality Rankings

US Airways was rated the top airline in the 1999 Airline Quality Rating study. The rating is conducted annually by the W. Frank Barton School of Business at Wichita State University and the University of Nebraska at Omaha Aviation Institute to provide consumers and industry watchers with a means to compare airline quality using objective performance-based data.

The AQR ranked the 10 major airlines as follows:

  1. US Airways
  2. Continental
  3. American
  4. Delta
  5. Southwest
  6. America West
  7. TWA
  8. Alaska
  9. Northwest
  10. United
The report summarizes month-by-month quality ratings for major domestic U.S. airlines operating during 1998. A major airline, as defined by the U.S. Department of Transportation, is an airline whose operating revenue for a 12-month period is $1 billion or more. Co-researchers Dean Headley, associate professor of marketing at WSU, and Brent Bowen, director of the UNO Aviation Institute, used 15 elements important to consumers when judging the quality of airline services. Criteria include areas such as baggage handling, on-time arrivals, denied boardings and 12 elements of customer service.

"The data for 1999 shows us that consumers are near the breaking point with dissatisfaction as the quality curve slopes downward," Bowen said. "The airlines are implementing rule changes and policies that aggravate the traveling public. We support the initiative in Congress to pass an Airline Passengers Bill of Rights."

Other major industry findings in this year's research study include:

  • Overall operational quality for the industry declined during 1998.
  • There was a 26% increase in consumer complaints.
  • Passengers were bumped less frequently in 1998.
  • Bags were more frequently mishandled in 1998.
  • A slight decrease in on-time performance was noted.


View more articles, lists, questions or destination ideas.




 
Advertisement


More to Explore

TripSpot
Articles
Lists
Questions & Answers
Destination Ideas
City Guides
State Guides

Bargains
Deal Finders
Best Fares
Hotel Bargains
Last-Minute Bargains

Related Spots
GourmetSpot.com
MuseumSpot.com
ShoppingSpot.com

Back to Home Page




s
s
Find more useful resources in popular areas of the StartSpot Network...
s
Today's Headlines
Bestselling Books
Online Museums
State Government
Jobs by State
Click and Give
Genealogy How-To
International News
Recipes
Dictionaries
Libraries
Maps

s

© 1997-2008, StartSpot Mediaworks, Inc.
Advertising Information | Privacy Policy